Privacy Policy

Last updated: 09 September 2026

1. Your privacy matters

This Privacy Policy explains how Malarikkal Boat Booking collects, uses, stores, shares, and protects personal information when you use malarikkalboats.com, submit a booking, contact us, register as an operator, use admin/operator features, or interact with linked communication tools.

2. Information we collect

We may collect information you provide through booking, registration, login, contact, payment, admin, and operator workflows. This may include name, phone number, email address, planned visit date, passenger count, booking reference, add-on preferences, operator details, uploaded images, messages, payment status, and service history.

We may also collect technical information such as browser type, operating system, device type, referring page, pages visited, time spent, IP address, approximate network location, error logs, and security events.

We do not intentionally collect unnecessary government identification numbers or real-time GPS tracking data from customers through the public booking flow.

3. How we use information

Information is used to create bookings, assign boats and add-on providers, contact customers, verify operators, support admin operations, handle service updates, prevent misuse, improve the website, meet legal requirements, and maintain booking records.

Information may also be used to respond to inquiries, display approved content, troubleshoot technical problems, monitor fraud or abuse, secure accounts, manage disputes, and comply with obligations under Indian law.

4. Sharing with operators and service providers

Booking details may be shared with assigned boat operators, photographers, drone videographers, breakfast providers, payment processors, communication services, hosting providers, analytics/security tools, and support vendors only as needed to operate the service.

Independent operators and add-on providers are responsible for handling customer details lawfully after they receive them. The website owner/admin cannot fully control how independent third parties manage information outside the platform.

We do not sell, rent, or trade personal information for third-party marketing. Information may be disclosed if required by law, court order, government authority, safety need, fraud investigation, or to protect the rights, property, users, public, website owner, or admin.

5. Payment information

Payments may be processed through third-party payment gateways or banking systems. We generally do not store full card, UPI, or bank credentials on this website. Payment references, transaction status, and related records may be stored for booking support, reconciliation, and dispute handling.

6. Third-party services

The website may link to or integrate with Google Maps, WhatsApp, payment providers, cloud hosting, email/SMS tools, social media platforms, analytics, and security services. These third parties have their own privacy practices, and users should review their policies before using those services.

7. Cookies and local storage

The website may use cookies or similar technologies for authentication, session continuity, language preference, security, performance, and basic analytics. Server logs may include IP address, browser type, device information, pages visited, timestamps, and error details.

Some preferences or session details may be stored in browser cookies or local storage on your device. You can clear cookies/local storage through browser settings, but some website features may stop working correctly.

8. Data storage and security

Data may be stored on cloud servers and systems located in India or other countries depending on hosting, backup, support, and third-party infrastructure. By using the website, you consent to such processing and transfer where permitted by law.

Reasonable security practices are used, including secure hosting and encrypted connections where applicable. However, no electronic transmission, database, cloud platform, SMS, email, payment gateway, or internet system is completely secure.

9. Data retention

We retain information for as long as needed for booking operations, accounting, legal compliance, dispute resolution, fraud prevention, and service improvement. Some records may be kept even after a booking is completed if required for operational or legal reasons.

Contact messages may be retained until the inquiry is resolved or longer if needed for support. Public or approved content may remain until removed by the admin or upon a valid request.

10. Data accuracy

Users are responsible for providing accurate information. The website owner/admin is not responsible for service failures, privacy issues, missed communication, or wrong assignments caused by inaccurate or outdated information submitted by users.

11. Your rights

Subject to applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may request access to personal data, correction of inaccurate data, deletion where legally possible, withdrawal of consent, and grievance redressal.

Some requests may be refused, limited, or delayed where information is required for active bookings, legal compliance, accounting, security, fraud prevention, business records, or dispute handling.

12. Children's privacy

The website is intended for adults. Minors should use it only under parent or legal guardian supervision. We do not knowingly request unnecessary personal information from children. If a parent or guardian believes a child submitted personal information, they may contact us for review and deletion where appropriate.

13. Legal protection

To the maximum extent permitted by law, the website owner/admin is not liable for privacy incidents caused by incorrect user input, third-party service providers, independent operators, customer-side device issues, unauthorized account sharing, force majeure, or events outside reasonable control.

14. Updates to this policy

This Privacy Policy may be updated periodically. Continued use of the website after changes indicates acceptance of the updated policy.

15. Contact for privacy concerns

For privacy questions, correction requests, deletion requests, or grievances, contact Village Technologies at villagetechnologieskumarakom@gmail.com or WhatsApp +91 96333 01402.